How fast does the text go out after a missed call?

Usually within about 30 seconds of the missed call, so the caller sees it before they dial the next HVAC company.

What does the text say?

A short message with your shop name, your existing Cal.com or Calendly booking link, and a reply-STOP opt-out.

Is this CASL compliant?

The text only goes to people who just called your business number, it identifies your shop, and STOP replies are honoured. You remain responsible for your own messaging; this is general information, not legal advice.

Is CallCatch available in Hamilton and Burlington?

CallCatch is in early access for Ontario shops, starting with the GTA. Hamilton and Burlington shops can join the waitlist now; there is no set Hamilton launch date yet.

Do I need a new phone number?

Usually no. It works with the number customers already call. Setup is walked through when early access opens.

How much does it cost?

$99 CAD per month with a 14-day trial. Cancel anytime.

Hamilton & Burlington heating and cooling

Missed-call text-back for Hamilton and Burlington HVAC shops

When you can’t pick up, CallCatch texts the caller your shop name and booking link, so a no-heat or no-cooling call doesn’t quietly turn into another company’s job.

Join the early-access waitlist

Why HVAC calls get missed on the tools

In a 1–10 tech heating and cooling shop, the person who answers the phone is often the one at a furnace, on a rooftop unit or driving between jobs across Hamilton, Burlington and the surrounding area. Hands are busy, the phone is in the truck, and the line rings out. Nobody is ignoring customers — there just isn’t a free hand when the call comes in.

No-heat callers dial the next shop

A homeowner with a furnace that won’t start on a cold night, or an AC that quits in a heat wave, wants someone now. If nobody answers, the natural next step is to call the next HVAC company in the search results. A quick text back gives them a way to reach you before they do.

How it works

A call to your business number goes unanswered.
The caller gets a short text, usually within about 30 seconds, with your shop name, your existing Cal.com or Calendly booking link, and “Reply STOP to opt out.”
They book a time on the calendar you already use — or call you back.

No new booking system, no app for your techs. Just a missed call followed by a plain text.

CASL basics

Texts only go to people who just called your business number — a reply to their own call, not a marketing blast.
Every message identifies your shop.
STOP replies are honoured.

General information only, not legal advice.

Pricing and availability

$99 CAD/month with a 14-day trial, cancel anytime. Built for Ontario shops with 1–10 techs. CallCatch is in early access, starting with the GTA; Hamilton and Burlington shops are welcome to join the waitlist.

Also see: GTA HVAC & plumbing · GTA electricians.

FAQ

How fast does the text go out after a missed call?: Usually within about 30 seconds of the missed call, so the caller sees it before they dial the next HVAC company.
What does the text say?: A short message with your shop name, your existing Cal.com or Calendly booking link, and a reply-STOP opt-out.
Is this CASL compliant?: The text only goes to people who just called your business number, it identifies your shop, and STOP replies are honoured. You remain responsible for your own messaging; this is general information, not legal advice.
Is CallCatch available in Hamilton and Burlington?: CallCatch is in early access for Ontario shops, starting with the GTA. Hamilton and Burlington shops can join the waitlist now; there is no set Hamilton launch date yet.
Do I need a new phone number?: Usually no. It works with the number customers already call. Setup is walked through when early access opens.
How much does it cost?: $99 CAD per month with a 14-day trial. Cancel anytime.

Get early access

Join the waitlist and Marc Stevens will reach out when early access opens for your area.

Join the waitlist